Meet the Tungsten Team
Co-Founder & Director
Emma, the co-founder and director has over 10 years of experience in the hospitality industry. You will be well looked after through her well-tuned customer service approach, plus her organisation skills will make sure that you are valued and included as part of the team.
We have invested in ourselves as well as our portfolio in terms of our education and have professional mentors too that keep us up to date and on top of industry practices.
As a landlord Emma is part of the NLA (National Landlord Association) and we also attend local property meets and those held in London.
Our Power Team
Excellent Customer Service
We provide superb customer service to our tenants through our appointed management company, plus always personally being on the end of the phone.
We are to assist with any queries relating to the property, the local area or anything else as your happiness is our primary concern.
We have state of the art fobs that allow you access to the property without the use of keys plus we have welcome packs with the basic essentials to ensure your first few days in the property are as easily as possible.
Transparent and openness
We want your time in your new home to be as happy as possible and that is why we are as open and honest with our communication as possible. We are on the end of the phone or email, we have a specific contact at the management company for you and we have a team you can call to solve any urgent issues!
We want to ensure that you feel that you can talk to any of the team without any hesitation, so you feel like cared for. We will regularly be in contact via email and be available to visit you at the property when requested in case you have any concerns, plus a household guide will make sure you know how to use all the appliances, know about the local area and amenities so you can enjoy your time in our property.
Flexibility and adaptability
We know that everyone is different and therefore we will listen to your individual needs and requirements.
We want you to have a great experience dealing with our teams so where we can we will adapt our procedures and policies to suit you.